1. Introduction
Yolo ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software products and services, including Yolo Manufacturing, Yolo Field Force, and Yolo Books (collectively, the "Services").
By using our Services, you consent to the data practices described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
Account Information: Name, email address, phone number, company name, job title, and billing information
Business Data: Inventory data, production information, sales records, accounting data, and other business-related information you input into our Services
Communication Data: Messages, feedback, and support requests you send to us
Profile Information: User preferences, settings, and customization choices
2.2 Information We Collect Automatically
Usage Data: How you interact with our Services, features used, time spent, and navigation patterns
Device Information: IP address, browser type, operating system, device identifiers, and technical specifications
Location Data: GPS coordinates and location information from mobile devices (for Field Force users with location tracking enabled)
Log Data: Server logs, error reports, and system performance data
2.3 Information from Third Parties
Integration Data: Information from third-party services you connect to our platform
Business Partners: Information from authorized resellers or implementation partners
Public Sources: Publicly available business information to verify company details
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Provision
Provide, maintain, and improve our Services
Process transactions and manage your account
Enable core functionality of Yolo Manufacturing, Field Force, and Books
Provide customer support and technical assistance
3.2 Business Operations
Analyze usage patterns to enhance user experience
Develop new features and services
Conduct research and analytics for business intelligence
Ensure system security and prevent fraud
3.3 Communication
Send service-related notifications and updates
Provide customer support responses
Share important product announcements
Send marketing communications (with your consent)
3.4 Legal and Compliance
Comply with applicable laws and regulations
Respond to legal requests and court orders
Protect our rights and interests
Enforce our Terms of Service
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
4.1 Service Providers
We may share information with trusted third-party service providers who assist us in:
Cloud hosting and data storage
Payment processing
Customer support services
Analytics and performance monitoring
Marketing and communication services
4.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4.3 Legal Requirements
We may disclose information when required by law, court order, or to:
Comply with legal obligations
Protect our rights and property
Ensure user safety and security
Investigate fraud or security incidents
4.4 Consent
We may share information with your explicit consent or at your direction.
5. Data Security
We implement industry-standard security measures to protect your information:
Encryption: Data is encrypted in transit and at rest using advanced encryption standards
Access Controls: Strict access controls and authentication mechanisms
Regular Audits: Security assessments and vulnerability testing
Employee Training: Staff training on data protection and security practices
Incident Response: Procedures for handling security breaches and incidents
6. Data Retention
We retain your information for as long as necessary to:
Provide our Services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records as required
When information is no longer needed, we securely delete or anonymize it according to our data retention policies.
7. Your Rights and Choices
Depending on your location, you may have the following rights:
7.1 Access and Portability
Request access to your personal information
Obtain a copy of your data in a portable format
7.2 Correction and Updates
Correct inaccurate or incomplete information
Update your account details and preferences
7.3 Deletion
Request deletion of your personal information (subject to legal and contractual obligations)
Close your account and remove associated data
7.4 Restriction and Objection
Restrict processing of your information in certain circumstances
Object to processing based on legitimate interests
7.5 Marketing Communications
Opt-out of marketing communications at any time
Manage communication preferences in your account settings
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Remember your preferences and settings
Analyze website and application usage
Provide personalized experiences
Ensure security and prevent fraud
You can control cookie settings through your browser preferences, but some features may not function properly if cookies are disabled.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:
Adequacy decisions by regulatory authorities
Standard contractual clauses
Binding corporate rules
Other legally recognized transfer mechanisms
10. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through:
Email notifications to registered users
Prominent notices on our website
In-app notifications
Your continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: support@yoloworks.com
Address: 147, 1st Floor, Pandiyan St, Alwartirunagar, Valasaravakkam, Chennai, Tamil Nadu 600087
Data Protection Officer: [If applicable, provide DPO contact information]
For users in the European Union, you have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.
This Privacy Policy is designed to be transparent about our data practices. We encourage you to read it carefully and contact us with any questions.
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